We are small business looking to bring you handmade products. Products that make great gifts. We also feel you shouldn't have to pay for shipping and you never will. (for items shipped to US addresses). Also, we feel that you should't have to wait a month to get your items. Most of our products take 1 business day to process and 3-5 business days to arrive. Most will arrive before that time. We will always be transparent with you, by you being able to track your order from start to finish. You should expect nothing less. You can always contact us at pattywagner [!at] okatieshop.com with any questions or concerns. If you feel that you have been let down in anyway please give us a chance to make it right. It is our goal to make sure every customer is 100% happy with their experience at the Okatie Shop.